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July 2008

Winbourne & Costas will be presenting its updated review, analysis, and strategic plan for the Kane County, IL Sheriff’s Office Public Safety Answering Point to the Board of County Commissioners. The analysis included comparisons and reviews of other Public Safety Answering Points and radio communications in the County in order to determine what option the County should pursue to provide quality emergency communication services. The study addresses next generation 911 technology, governance and organization, facility, operations, and budgetary considerations to assist the County in meeting emergency communication needs on all levels while doing so at the most efficient cost.

June 2008

Winbourne & Costas Addresses Emergency Communications Meeting in Warsaw, Poland

Jeff Winbourne and Velizar Shalamanov of Winbourne & Costas made presentations on our firm and our emergency management and 112 feasibility study in Gdansk, Poland to over 40 participants at the US Ambassador’s Residence in Warsaw, Poland. Ambassador Ashe opened the event with remarks on the importance of emergency management to city governments based on his experience as Mayor of Knoxville, Tennessee.
The June 11 event framed our efforts in Gdansk around the “Euro 2012” European Football Championship that will take place in Poland and Ukraine. The briefing focused on informing local government and national ministry personnel associated with emergency management and 112 communications of the project‘s progress in Gdansk which is funded by the US Trade & Development Agency (USTDA) and it’s linkage to Euro 2012 preparations. Participants came for a wide range of cities, regions and national Ministries to include Ministry of Interior and Administration, Ministry of Defense, Ministry of Health, Office of Electronic Communications. Representative from many cities attended such as Katowice, Gdansk, and Warsaw. The Ukrainian Embassy in Warsaw also sent representatives. The event was organized by the US Commercial Service.

June 2008

Winbourne & Costas was awarded a contract extension to provide quality assurance and oversight support for the Roanoke Valley, Virginia Regional Law Enforcement Data Sharing System RFP process. The RFP requirements were based on system specifications previously developed by Winbourne & Costas. The new system will leverage information contained in existing agency Records Management Systems to improve their ability to prevent, respond to, manage, and analyze situations threatening the safety and property of citizens. The specifications developed are compliant with all Federal, State and local regulations including the Federal Global Justice XML exchange standards. We also developed a governance model and plan to govern the overall administration, operation, and technological matters related to how the resultant system should be administered and managed.

April 2008

Winbourne & Costas was awarded the follow-on contract as Project Manager for the implementation of a 3-1-1 Call Center for a large Eastern city. The scope of work includes planning and management, coordination of CRM Application, Telephony, and hardware vendors, and organizational change management. Winbourne & Costas will also serve as the “Trusted Advisor” to City Administration, providing input on all aspects of the project.

February 2008

Winbourne & Costas completed a 3-1-1 Call Center Assessment and Feasibility Study for a mid-western City. The study provided a road map for implementation in a 3-1-1 Call Center as a “One Stop” solution to constituent services. The study provided recommendations for People, Processes, Technology, and Facilities, presenting; cost estimates for initial start-up and ongoing operations; Call Center organization structure and staffing; Implementation Planning; Risk Management Planning; 3-1-1 Call Center “Best Practices”; and a 3-1-1 CRM Market Scan. Winbourne & Costas also prepared and presented a business case to the City’s Administration and the City Council. As a result of the study, the City issued an RFP for implementation of the 3-1-1 Call Center.

FEBRUARY 2008

Winbourne & Costas was contracted by the US Trade & Development Agency and the City of Gdansk, Poland to conduct a feasibility study for an Integrated Emergency Management System and a 112 emergency communications system. The feasibility study will assess the current emergency response systems, facilities and staffing. In addition, we will prepare a conceptual design and associated estimated costs for enhancing response IEMS and 112 capabilities and plan a pilot implementation.

JANUARY 2008

As a subcontractor to Kaseman, LLC, the US Department of State Antiterrorism Agency has selected Winbourne & Costas, Inc. to provide consulting services for the Hashemite Kingdom of Jordan in conjunction with a Kingdom-wide implementation of E911 service s and a command/call center complex. This engagement is a follow-on one for Winbourne & Costas and will entail design, procurement assistance and operations consulting.

DECEMBER 2007

Winbourne & Costas was engaged by Kling Stubbins to serve as the technology consultant for the planned Clarence E. Lightner Public Safety Center in Raleigh, NC. The Center, recently approved by the City Council, is planned as a 17 story building . The Center will house Police and Fire Department headquarters, the Wake County-Raleigh 911 center, the Wake County Sheriff’s Dispatch Center, the City-County Emergency Operations Center, the City’s Traffic Management Center and Raleigh’s City government Data Center.

NOVEMBER 2007

Winbourne & Costas was awarded a contract to coordinate the development of detailed specifications for the Roanoke Valley Virginia, Law Enforcement Data Sharing System. Our team is working with local law enforcement agencies to design a new data sharing system that will leverage information contained in existing agency Records Management Systems to improve their ability to prevent, respond to, manage, and analyze situations threatening the safety and property of citizens. The specifications will be compliant with all Federal, State and local regulations including the Federal Global Justice XML exchange standards. Winbourne & Costas will also develop a governance model and plan to govern the overall administration, operation, and technological matters related to how the resultant system should be administered and managed.

OCTOBER 2007

Winbourne & Costas was awarded a contract to provide Project Management and Implementation Support for the Fairfax County Virginia, Fire and Rescue Department’s new Electronic Patient Care Reporting System. The new system includes hardware and software that will enable field units to capture, access, and wirelessly report all pre-hospital patient, clinical QA, and system information on Tablet PCs. The system will integrate with CAD, billing and other related agency systems to reduce redundant data entry, and improve accuracy and overall efficiency of the documentation process.

Fairfax County is the largest jurisdiction in the Washington, D.C. metropolitan area. With 1226 full-time and 296 volunteer employees, the Fairfax County Fire and Rescue Department provides emergency and non-emergency services to protect the lives, property, and environment of the Fairfax County community.

SEPTEMBER 2007

Winbourne & Costas was retained by IMI, Inc., Valhalla, NY, to perform services related to the movement of a large data center belonging to an education institution in Manhattan. Services provided will include providing budget estimates for the move and a high level technical approach to move the applications to the new site.

AUGUST 2007

The Unites States Department of Commerce awarded Winbourne & Costas a task order to continue to provide Certification and Accreditation services for Commerce and Commerce Operating Agency applications.  Winbourne & Costas began this effort in April 2007

The Spectrum Group awarded Winbourne & Costas, Inc. a contract to assist them in market research with one its leading clients. 

JULY 2007

Fairfax County PSTOC Support - Extension
Fairfax County has extended Winbourne & Costas’ IT project coordination & support tasks through the fall. The PSTOC is currently planned to be operational in July of 2008 and incorporates extensive telephony, audio visual, and radio systems as well as a number of other technological components essential to support the operations.  When operational, the PSTOC will accommodate the Fairfax County 911 center as well as the Office of Emergency Management and the County’s Emergency Operations Center. An adjoining building will house the County’s Forensics group.  Additionally, the PSTOC will also house VDOT’s northern Virginia Smart Traffic Center and the Northern Virginia State Police call center . Winbourne & Costas will continue in its role of supporting the requirements, design, procurement and installation of these technologies.

JUNE 2007

Fairfax County, VA awarded Winbourne & Costas a Purchase Order using its Information Technology Support Services to assist the County in procuring and implementing an integrated Public Safety suite of software services.  This project includes the purchase and implementation of a new Computer Aided Dispatch system a new Police Records Management System, an Emergency Medical Dispatch handheld Patient Care Reporting system, and a Fire Records Management System.  This project is a multi-phased project, and began in 2005 with a requirements gathering and RFP development process.  Winbourne & Costas will provide the County negotiation support and Subject Matter Expertise, as well as Project Management throughout the project’s implementation phase.,

MAY 2007 

Winbourne & Costas, a subcontractor to Gartner Group, was tasked to help constitute a project management group to assist to facilitate the project tasks in conjunction with Phase I of its ECTP implementation.  This project, which began in 2004 is a multi-phased project and involves the modernization of New York City’s E911 facilities and operations.

The Kane County (IL) County Commission voted for final approval regarding Winbourne & Costas beginning a Public Safety Answering Point and communications study for the county.  Winbourne & Costas was  preliminarily selected by the County in March of 2007.

APRIL 2007 

The Unites States Department of Commerce awarded Winbourne & Costas a task order to provide Certification and Accreditation services for Commerce and Commerce Operating Agency applications.  Winbourne & Costas is in the 4th year of its GSA MOBIS contract award with Commerce

MARCH 2007

Kane County, Illinois has selected Winbourne & Costas, Inc. to conduct an analysis and review of the Kane County Sheriff’s Office Public Safety Answering Point with comparisons and reviews of other Public Safety Answering Points and radio communications in the County in order to determine what option the County should pursue to provide quality emergency communication services.  The study will address next generation 911 technology and meet emergency communication needs on all levels while doing so at the most efficient cost.   Final approval from the county is pending a spring meeting of county officials.

The US Government Service Administration has awarded a five-year extension of its Mission Oriented Business Integrated Services Contract (MOBIS).  Winbourne & Costas, Inc. offers Consulting, Facilitation, Program Integration and Program Management using this contracting vehicle and has current MOBIS contracts with the Department of Commerce and the District of Columbia.

FEBRUARY 2007

The US Department of State has awarded Winbourne & Costas, Inc. a task order regarding planning and conduct additional tasks related to its assessment of public safety technology and infrastructure in the Kingdom of Jordan.  The firms’ assessed E911, radio communications, emergency management and command centers. Winbourne & Costas, Inc. completed its initial assessment in November of 2006.

FEBRUARY 2007

Fairfax County and the Circuit Court have awarded Winbourne & Costas a contract to assess its IT organization.  The Circuit Court is in the process of implementing significantly enhanced systems and needs to ensure its organization is structured to lead it through these major initiatives while maintaining a superior level of operational support over the next 3 years.